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Privacy Policy

How Our Kids collects, uses and protects your personal information.

Who we are

Our Kids ("the Charity", "we" or "us") is the controller of any personal data collected and processed by us or on our behalf. We are a registered charity in England and Wales (no. 1109158) and a company limited by guarantee (no. 05302575). Our registered office is Brulimar House, Jubilee Road, Middleton, Manchester, England, M24 2LX.

If you have any questions about this policy or your personal data, please contact us at malka@our-kids.org.uk.

The law we follow

We handle personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), together with guidance and codes of practice issued by the Information Commissioner's Office (ICO).

What personal data we process

We may process personal data about:

  • people who contact us, including through this website;
  • people who make a donation to us;
  • individuals representing organisations that apply to us for grants;
  • individuals who provide services to the Charity; and
  • our Trustees.

The categories of personal data we hold are limited and may include:

  • your name;
  • contact details, which may include your address, email address and telephone numbers;
  • your position or role;
  • financial details;
  • identity documents; and
  • your preferences about receiving communications from us.

We do not process any special categories of personal data.

When you use this website

Contact form. Our contact form does not store anything on this website. When you press Send, it opens your own email app with your message addressed to us, and we receive it as an ordinary email. We use what you send only to reply to you and deal with your enquiry.

Donations. This website does not take payments. Donations are arranged with us directly by phone or email. We use the details you give us, such as your name, contact details and the amount you give, to process and acknowledge your donation and to meet our legal and accounting obligations.

Cookies and analytics. This website does not set any cookies and does not use analytics or advertising tracking. If you follow a link to another website, that site may set its own cookies.

Why we use your data

We may process personal data to:

  • respond to enquiries and keep in touch with the people we deal with, including suppliers, professional contacts and others we communicate with;
  • process and acknowledge donations and purchases;
  • review and assess grant applications, carry out due diligence, make grants and monitor how granted funds are used;
  • make and receive payments;
  • comply with our legal and regulatory obligations; and
  • establish, exercise or defend legal claims.

Our lawful basis

We process personal data where you have given consent, or where it is necessary:

  • to perform a contract with you, or to take steps at your request before entering into a contract;
  • to comply with a legal obligation that applies to us; or
  • for our legitimate interests, or those of a relevant third party, such as running the Charity and replying to people who contact us.

Who we share it with

We do not sell, rent or trade your personal data. It may be disclosed to:

  • our Trustees;
  • individuals and organisations providing services to us;
  • our professional advisers, agents and contractors;
  • other bodies or individuals in an emergency, or otherwise to protect your interests; and
  • regulators, government bodies and law enforcement, where we are required to by law.

International transfers

Some of the organisations that provide services to us may store or process personal data outside the UK. Where this happens, we take appropriate measures to make sure your data stays protected, as UK data protection law requires.

How long we keep it

We keep personal data only for as long as necessary to meet our legal, contractual and regulatory obligations and to protect our legal interests. We review the information we hold every year.

By law we must keep basic contact, identity, financial and transaction records for six years for tax purposes.

Keeping your data secure

We have suitable procedures in place to prevent unauthorised access to, or disclosure of, the personal data we hold.

Your rights

Depending on the circumstances, you have the right:

  • to be informed about how we use your data;
  • of access to the personal data we hold about you;
  • to have inaccurate data corrected;
  • to have your data erased;
  • to restrict how we process your data;
  • to data portability;
  • to object to our processing; and
  • not to be subject to decisions based solely on automated processing, including profiling.

To exercise any of these rights, please email malka@our-kids.org.uk. There is normally no fee. We may charge a reasonable fee, or refuse the request, if it is clearly unfounded, repetitive or excessive.

We may ask you for information to confirm your identity before we act on a request. This is a security measure to make sure personal data is not disclosed to anyone who has no right to receive it.

We aim to respond to all legitimate requests within one month. If a request is particularly complex, or you have made several requests, it may take longer; if so, we will tell you and keep you updated.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first at malka@our-kids.org.uk so we can try to put it right. You can also read our complaints procedure.

You have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 · ico.org.uk/make-a-complaint

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.